FAQ

Every day help for our customers

FAQ – The Nawtyside: Our mission is to provide a safe and inclusive environment for all customers to explore their sexuality and enhance their intimate experiences. Whether you’re a beginner or an experienced user, we offer a wide range of high-quality products to suit your needs. Our knowledgeable staff is also available to provide personalized recommendations and answer any additional questions you may have. We prioritize your privacy and respect your choices, so you can shop with confidence. Thank you for choosing our sex shop, and we hope to provide you with a fulfilling and enjoyable shopping experience.

If you need more help

You are welcome to contact us to receive value-added assistance from our experts.

Browse our various product categories
Find the item/s you wish to purchase
Add them to your shopping “cart”
When you have selected everything, please “Proceed to Checkout”
PLEASE make sure you complete all the required fields (this will ensure we have your correct details for your delivery)
Select your payment method and “Proceed” to finalize your purchase
ALL orders are discreetly packed

Depending on where you are situated:

We use various courier companies and with this being said, delivery may vary, depending on where you are located

Gauteng:
Usually 2 – 3 days (except if there are issues with load shedding or problems on the roads)

The rest of South Africa:
4 – 6 days, depending on where you are located
(Outlaying areas could be a day or 2 longer)
If you require your order urgently, for a special occasion or gift, please contact us and we will do all we can to rush it to you

At this moment, we are an online shop only
This being said, orders van be placed 24/7

Our sizes are TRUE South African Sizes
Please select the size you wear when shopping with most South African retail businesses
If you are unsure about your size, please don’t hesitate to contact us
XS – S                    28/30/32
XS – M                  28/30/32/34
S – M                     32/34
M – L                     34/36
L – XL                     36 /38
XL – 2XL                38 /40
2XL – 3XL             40/42
3XL – 4XL             42/44
4XL – 5XL             44/46
5XL – 6XL             46/48

Due to the intimate nature of our products, we do not offer returns

We us PayFast as a payment platform on our website
PayFast offers various payment options, which includes:
Credit Card
Debit Card
Instant EFT
MobiCred – A simple & convenient credit facility that allows you to safely shop online with our participating retailers. Your Mobicred account allows you to make one single monthly payment for all your purchases with a revolving credit limit – allowing you to spend whatever you re-pay
MoreTyme
RCS Store Card

When you have finalized your order, you will be taken to the “Confirmation Page”
You will also receive an e-mail confirming your order was received by us